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Refund Policy

Due to the nature of digital services and manual execution, refunds are limited. This policy explains the conditions under which refunds may be issued.

Last Updated: February 26, 2026
At a Glance

Refundable vs Non-Refundable

✓
May Be Eligible
  • Validation Sprint — if no testing was performed due to our failure
  • Subscription cancelled before service period begins
  • Exceptional cases where service was demonstrably not rendered
  • Requests submitted within 14 days of the issue in writing
✕
Not Eligible
  • Once content testing or deployment has begun
  • Partial months after billing cycle starts
  • Platform suspensions or algorithm changes
  • Performance-based requests (no results guarantee)
  • Client's failure to maintain platform compliance
⚡
Section 01
Validation Sprint Refunds

The Validation Sprint $299 one-time is a risk-assessment service. Refund eligibility depends on delivery status:

✓
Before testing begins: If no evaluation is performed due to internal issues on our side, a partial or full refund may be considered at our discretion.
✕
Once testing begins: Once content is deployed and testing has commenced, refunds will not be issued.
🔄
Section 02
Subscription Services

Subscription services such as Distribution Engine $599/mo and Multi-Account Scale are billed monthly.

  • You may cancel at any time before the next billing cycle.
  • No refunds are issued for partial months once the service period has begun.
  • If cancellation is submitted before the service period starts, a refund for the upcoming cycle may be provided.
Cancel Anytime: Cancellation does not require justification. Simply submit before your next billing date to avoid charges for the upcoming cycle.
📋
Section 03
Exceptional Circumstances

We may consider refunds in exceptional cases where services were demonstrably not rendered. All refund requests must meet the following criteria:

  • Submitted in writing to [email protected]
  • Received within 14 days of the issue arising
  • Include a clear description of the service failure
Processing Time: Approved refunds are processed within 7–14 business days via the original payment method.
✉
Submit Refund Request
[email protected]
📱
Section 04
Account Access & Refund Conditions

Refund eligibility is not based on the following external factors:

  • Platform enforcement actions by TikTok or Instagram
  • Algorithm changes on any platform
  • Account suspensions outside Social Reel Farm's control
  • Client's failure to maintain platform compliance
Services Considered Rendered: Where Social Reel Farm has actively deployed content or conducted account management, services are considered rendered and are non-refundable.
📊
Section 05
No Guarantee Refunds

Because results depend on external platforms (TikTok & Instagram algorithms) and iterative testing outcomes, no results guarantees exist.

Important: Refunds are not issued based on performance outcomes alone. Structured testing, format validation, and deployment are services in themselves — regardless of algorithmic results.

If you have concerns about performance, please contact us to discuss diagnostic findings and iteration options before submitting a refund request.

✉️
Section 06
Contact

For any refund questions or to submit a formal refund request, reach out directly. Please include your order details and a description of the issue.

✉
Refund Inquiries
[email protected]
Refund Questions? We're Here.

If you have questions about this policy or want to discuss your situation before submitting a request, contact us directly within 14 days of the issue.

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